​Privacy policy

Max My Grade is committed to safeguarding the privacy of its users by collecting personal information such as names, email addresses, and payment details voluntarily submitted through www.maxmygrade.com, alongside non-personal information like browser type, IP address, and operating system for analytical purposes. We utilize this data to improve services, personalize user experience, and may disclose information to third-party service providers for functions such as payment processing or analytics. Our security measures include encryption, secure servers, and regular audits to protect user information, with notifications issued to affected users in case of a data breach. Users have the option to opt out of certain data collection, though it may affect website functionality, and can access, update, or delete their personal information either through their account settings or by contacting us directly. Our services are not directed at children under 13, and we do not knowingly collect their personal information; any inadvertent collection will be promptly deleted. We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements, with notifications provided to users of any material changes via our website. For any questions or concerns regarding this Privacy Policy, users can reach out to us at privacy@maxmygrade.com. possible, and has therefore a liberal cancellation policy. Under this policy:

 

Cancellations will be considered only if the request is made within 15 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

 

Rishabh Samarwal does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

 

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 15 days of receipt of the products.

 

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

 

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

 

In case of any Refunds approved by the Rishabh Samarwal, it’ll take 6-8 days for the refund to be processed to the end customer.Max My Grade is committed to safeguarding the privacy of its users by collecting personal information such as names, email addresses, and payment details voluntarily submitted through www.maxmygrade.com, alongside non-personal information like browser type, IP address, and operating system for analytical purposes. We utilize this data to improve services, personalize user experience, and may disclose information to third-party service providers for functions such as payment processing or analytics. Our security measures include encryption, secure servers, and regular audits to protect user information, with notifications issued to affected users in case of a data breach. Users have the option to opt out of certain data collection, though it may affect website functionality, and can access, update, or delete their personal information either through their account settings or by contacting us directly. Our services are not directed at children under 13, and we do not knowingly collect their personal information; any inadvertent collection will be promptly deleted. We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements, with notifications provided to users of any material changes via our website. For any questions or concerns regarding this Privacy Policy, users can reach out to us at privacy@maxmygrade.com.